Problem: The site says "No downloadable media found" or "Invalid URL".

This is the most common issue and usually has a simple fix:

  • Check the URL: Make sure you have copied the full, correct URL of the tweet. Even a small typo will cause an error.
  • The Tweet is Private: Our tool can only access public tweets. If the user's account has a lock icon next to their name, their tweets are private and cannot be downloaded.
  • The Tweet was Deleted: If the tweet has been removed by the user or Twitter, the link will no longer work.
  • It's a "Fleet" or "Story": Our tool does not support downloading from Twitter's expired "Fleets" feature.

Problem: I click download, but the file fails or doesn't start.

This can be related to your browser or network:

  • Check your Internet Connection: A weak or unstable connection can interrupt large downloads.
  • Disable Browser Extensions: Ad-blockers or other privacy extensions can sometimes interfere with file downloads. Try temporarily disabling them for our site.
  • Try a Different Browser: Occasionally, a browser bug can cause issues. Try downloading with a different browser like Chrome, Firefox, or Edge.

Problem: The ZIP file I downloaded is empty or corrupted.

Your `download.php` code includes a great feature: a `_download_report.txt` file inside the ZIP. This is the key to solving this issue.

  • Check the Report: Open the ZIP file and look for a text file named _download_report.txt. This file will list which files failed to download and why, often due to a temporary server error on Twitter's end.
  • Reduce Batch Size: Creating a ZIP of many large video files takes time. If your connection is slow, try downloading fewer links at once.

Problem: The QR Code isn't working or the link has expired.

Your site's QR code functionality is session-based and has a time limit for security.

  • Links Expire After 24 Hours: For security and storage reasons, a generated QR code link is only valid for 24 hours. If it has expired, simply return to the main page and paste the tweet URL again to generate a new download session and a new QR code.
  • Check Your Phone's Connection: Your mobile device needs an active internet connection to download the file after scanning the code.

Still Stuck?

If you've tried these solutions and are still having trouble, please don't hesitate to contact us. Provide the tweet link you are trying to download, and we'll be happy to help!